Privacy Policy

1. Introduction

This Privacy Policy explains how Nation Training (referred to as we, us or our) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all individuals who interact with us, including students, prospective students, website users, and other individuals whose personal information we collect.

2. Personal Information

We may collect personal information about you, including but not limited to:

Name
Contact details (email address, phone number, postal address)
Enrolment and course participation details
Communications with us (including emails, enquiries and feedback)
Payment and transaction information (where applicable)
Any other information you voluntarily provide to us

We may collect personal information in a variety of ways, including when you:

Enrol in a course
Register an account
Subscribe to communications
Complete forms, questionnaires or assessments
Contact us by email, phone or via our website

You may interact with our website anonymously. However, choosing not to provide certain personal information may limit your ability to access courses or services.

3. How We Collect Personal Information

We collect personal information only by lawful and fair means, and where reasonably necessary for our functions or activities. Information is collected directly from you unless it is unreasonable or impracticable to do so.

4. How We Use Personal Information

We use personal information for purposes including:

Providing and administering courses and educational services
Managing enrolments, access and course participation
Responding to enquiries and providing customer support
Improving our services, content and user experience
Communicating updates, marketing information or newsletters (where permitted)
Meeting legal, regulatory and compliance obligations

We will not use personal information for purposes unrelated to our functions unless permitted by law or with your consent.

5. Marketing Communications

We may use your contact details to send you information about courses, updates or services that may be of interest to you.
You may opt out of marketing communications at any time by using the unsubscribe option or contacting us directly.

6. Disclosure of Personal Information

We do not sell, rent or trade personal information.

We may disclose personal information only where:

It is necessary to provide our services (e.g. IT or platform providers)
Required or authorised by law
You have consented to the disclosure

Where personal information is disclosed to third parties, we take reasonable steps to ensure those parties handle the information in accordance with the APPs.

6.1 Artificial Intelligence Services

Some services offered by Nation Training may utilise artificial intelligence technologies, including AI-powered assistants and chatbots such as AVA.

Information submitted by users through AI services may be processed by third-party technology providers for the purpose of generating responses, improving functionality, maintaining security, and delivering the requested service.

Users should avoid submitting sensitive personal information, financial information, passwords, or confidential third-party information through AI services unless necessary for the intended purpose.

We take reasonable steps to ensure that third-party providers handling personal information maintain appropriate privacy and security standards.

7. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes physical, electronic and organisational safeguards.

Personal information is retained only for as long as necessary to fulfil its purpose or comply with legal obligations, after which it is securely destroyed or de-identified.

8. Access and Correction

You have the right to request access to personal information we hold about you and to request correction if the information is inaccurate, out-of-date, incomplete or misleading.

Requests for access or correction can be made by contacting us using the details below.
We will respond within a reasonable period and in accordance with APP 12 and APP 13 (enforce at the time of this notice).

Where access is refused, we will provide written reasons as required by law.

9. Third-Party Websites

Our website or course materials may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party sites you visit.

9.1 Our website may use cookies, pixels, analytics tools and similar technologies to improve website performance, understand visitor behaviour, measure marketing effectiveness and enhance user experience.

These technologies may collect information such as browser type, device information, pages visited, referring websites, IP address and general usage patterns.

Users may control cookies through their browser settings, although some website functionality may be affected if cookies are disabled.

10. Overseas Disclosure

Some of our service providers, cloud hosting providers, payment processors, analytics providers and artificial intelligence technology providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with applicable Australian privacy laws or equivalent privacy safeguards, unless an exception under the Privacy Act applies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The most current version will be published on our website, and continued use of our services indicates acceptance of the updated policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact: